Quality Service for Greater Public Satisfaction
July 3rd, 2009Ensuring the efficient and effective delivery of public governance is the fundamental concern of all government institutions. In response to this, the Provincial Government of Pampanga (PGP) recently launched the “Citizen’s Charter of the Provincial Government of Pampanga”.
The creation of the Charter was in consonance with RA 9485, otherwise known as the Anti-Red Tape Act of 2007”- An act to improve the efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption and providing penalties thereof.
The PGP which aims to enhance the important aspects of Good Governance: Transparency, Accountability and Responsiveness, initiated the creation of the Charter with the assistance of the Department of Interior and Local Government (DILG-3) and the Civil Service Commission (CSC-3).
Launched at Escolastica Romero District Hospital in Lubao, on June 29, Governor Eddie T. Panlilio conveyed her appreciation to all the people behind the creation of the Charter. “This is a testimony to our unwavering commitment to faithfully serve our people”, Panlilio added.
The Charter details the mandate of the provincial offices with in-demand services: the information on the service being offered, the step-by-step procedures on how to avail of the service, the requirements needed to obtain the service, the person responsible for each service, the length of time to deliver the service, the fees to be paid and the procedures in case of complaints.
Dr. Demetria Barin, Chief of Escolastica Romero District Hospital commended the proponents for the creation of the Charter. ”May this pave way for the realization of our worthy cause: a healthy life for each and every kapampangan, a future worth living for each and every Filipino” she added.
During the launching Ms. Imelda Turla of Baruya Lubao commented that the system is faster and convenient. “Mas maayos at mabilis ang serbisyo, dama ko na asikasong asikaso ako at ang anak ko na may sakit”. Ms. Turla’s daughter (diagnosed with Varicella Zoster a rare kind of chicken pox) was immediately admitted for confinement. Ms. Turla remarked that it took only 10 minutes processing time to complete the procedure.
The Charter envisions a God Centered Pampanga where every Cabalen enjoys fullness of life nurtured by a synergized Good Governance and responsible citizenship.











